Privacy Policy

1. Introduction

ISOVIA FZCO ("ISOVIA," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy describes how we handle information when you visit isovia.ae or contact us. The legal provisions in this policy require independent review for applicable UAE data protection requirements.

2. Information We Collect

We may collect the following categories of information:

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our consulting services
• To respond to your inquiries and consultation requests
• To respond to requests for diagnostic conversations and discuss potential engagements. Submitting the form does not generate or promise a report
• To analyze website usage patterns and improve user experience
• To comply with legal obligations and regulatory requirements
• To protect our rights, privacy, safety, or property

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the UAE PDPL:

• Consent: Where you have given explicit consent to a specific processing activity
• Contractual necessity: Where processing is necessary to perform our consulting services
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Legal obligation: Where processing is required to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Website enquiries are recorded in our website database, with an owner-notification request sent through our website provider. Acceptance of that notification does not confirm delivery to an inbox. The project owner can review stored enquiries through an authenticated, owner-only API. Our providers may process data outside the UAE. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and delivering services, subject to confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of ISOVIA, our clients, or others
• With your explicit consent

6. Data Security

Enquiry records can be accessed through an authenticated, owner-only API. We seek to protect personal data from unauthorised access or disclosure, but cannot guarantee absolute security. We do not ask for sensitive or confidential information through public forms.

7. Data Retention

Enquiry records are retained in the website database so we can respond and follow up. A formal retention schedule and deletion process require operational and legal review; please contact us to ask about a particular record.

8. Your Rights

Under the UAE PDPL and applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your personal data
• Right to restrict processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@isovia.ae.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies necessary for website functionality may not be disabled.

10. International Data Transfers

If we transfer your personal data outside the UAE, we will ensure that appropriate safeguards are in place in accordance with the UAE PDPL and other applicable data protection regulations to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.