Privacy Policy

1. Introduction

ISOVIA FZCO ("ISOVIA," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (isovia.ae), use our services, or interact with us in any way. This policy is aligned with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable international data protection standards.

2. Information We Collect

We may collect the following categories of information:

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our consulting services
• To respond to your inquiries and consultation requests
• To process AI readiness assessments and deliver reports
• To send relevant updates about our services, insights, and industry developments (with your consent)
• To analyze website usage patterns and improve user experience
• To comply with legal obligations and regulatory requirements
• To protect our rights, privacy, safety, or property

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the UAE PDPL:

• Consent: Where you have given explicit consent for specific processing activities
• Contractual necessity: Where processing is necessary to perform our consulting services
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Legal obligation: Where processing is required to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and delivering services, subject to confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of ISOVIA, our clients, or others
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the UAE PDPL and applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your personal data
• Right to restrict processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies necessary for website functionality may not be disabled.

10. International Data Transfers

If we transfer your personal data outside the UAE, we will ensure that appropriate safeguards are in place in accordance with the UAE PDPL and other applicable data protection regulations to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.